You have the legal right to withdraw* from the purchase within 14 days from the day that you receive the product. In addition to this, we give you 46 extra days right to return.
The right to return* only applies to unused products in new condition, in their original packaging and with all labels still attached.
*Except Custom/made and Personalised items
- For the right to withdrawal, you have the right to open the packaging and examine the product to the extent necessary to assess its nature, characteristics and functioning.
- When you exercise this right and return the product in original condition, you will receive a full refund.
- If you handle the product to a greater extent than is necessary to determine its character, properties and function, we are entitled to make a depreciation price on the refund.
You as a customer are responsible for paying for return freight.
You can exercise your right to return/withdraw by registering the return here
You can also email our customer service and let us know you want to withdraw from the purchase.
Here is a link to a standard form for withdrawing from the purchase that you can send to us.
Return of Damaged / incorrect items must be approved by our customer service.