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- Customer Service
Orders and Delivery
How to find or to track my order?
I Still haven't received my order
Change or cancel an order
Change the invoice and/or the address
Shipment methods, delivery time and prices
Returns and Exchanges
How to make a return?
How do I return a tent?
What is the return policy / return freight charges?
Which products cannot be returned?
Where is my return?
I got it broken, different, or it doesn't fit my bike
Something is missing in my parcel
Do you sell gift cards?
How to find parts for my bike?
Can I order something that is not on the site?
How can I pay for my order?
What is Lowest Price Guarantee?
How do I unsubscribe from emails?
How do your campaigns work?
Customer service contact